Frequently Asked Questions

The maximum number of kids will depend on the package. The Kidz Package can accommodate up to 25, the Platinum Package can accommodate up to 25, the Diamond Package can accommodate up to 30, and the Karaoke Package can accommodate up to 40.

• We strongly advise limiting your headcount prior to sending out invitations. Our structured party packages (Kidz, Platinum, and Diamond) have specific activities that follow a strict time frame. Having headcounts over our maximum will negatively hinder the party experience. We limit the number of kids to ensure every child receives a fun, memorable party experience.
• We simply do not have enough tables and chairs for parties higher than our maximum capacity.

Yes, parents are welcome to stay and get involved in the pop star experience! However, we encourage 1 parent per child with headcounts over 20. We highly advise drop off for headcounts over 25. The seating for adults is limited and space will get tight with too many guests.

No, our facility does not allow outside supplies or decorations. This is to maintain our high quality, consistent standards across each party. Additionally, we have quick turnaround times between each party. Bringing your own supplies can result in a delayed start time and we cannot extend your party.

No, our facility does not allow outside supplies or decorations. This is to maintain our high quality, consistent standards across each party. Additionally, we have quick turnaround times between each party. Bringing your own supplies can result in a delayed start time and we cannot extend your party.

Yes! You can bring your own cake, cupcakes, cookies, etc. We cut/serve what you bring.

Yes!

We strongly recommend hiring our in-house performers, face painters, and characters. A $75 outside vendor fee will apply per outside vendor. Our in-house characters have more flexibility with time frames, photo opportunities, special requests during parties, etc. We cannot guarantee those same standards for outside companies and that does not reflect the party experience we provide with in-house vendors.

Yes, our red carpet props receive a full sanitization between each party!

• The structure and activities within each package are not customizable. We try our best to accommodate requests but can not guarantee outside of what is included.

• We have upgrades/add-ons to enhance your party and add additional activities for the kids. We advise against specific activity requests or change in party schedule. Our packaged parties run best when following the specific event flow!

• Light snacks like chips, fruit/veggie platters, and other similar items are welcome! However, outside pizza, full entrees, and other similar items are prohibited and must be ordered through us via phone or email.
• Please call or email for religious or dietary accommodations.

• Yes, you can bring bagels and coffee! We serve pizza at 11:00 AM for our 10:00 AM parties.
• Please call or email to inform a staff member and receive further instruction.

Yes, you can bring alcohol but we cannot serve it.

Yes, if you add additional kids to your package you are responsible for the cost even if they do not show. This is because we hire additional staff, purchase extra pizza, and use additional supplies for parties with headcounts higher than the included number of kids.

Yes, our package prices remain the same as they include up to a specified number of kids.

Your balance is due before your party starts. You can pay in advance or upon arrival, but your event will not begin until your balance is paid.

We accept cash, Venmo, Zelle, and card (cards incur a 4% processing fee). NO CHECKS.

• Yes! We take internet safety very seriously. In our contracts we have a specific social media consent form. You can opt in or out.

• Opting out allows us to still photograph/film your event, but prohibits us from using any footage on any social media platform, our website, or marketing campaign.

• Opting in allows us to photograph/film your event and grants us permission to use footage on social media, our website, and/or potential marketing campaigns.

No, our deposits are nonrefundable, but can be transferred to an alternative date.

• EMAIL. We are in the office Monday-Fridays and closed Friday evenings-Sundays to successfully run our private events. Emailing is going to be the fastest way to contact management! Management checks emails all day on Saturdays and Sundays to ensure all expectations are met.
• If you call and cannot get in contact, PLEASE LEAVE A VOICEMAIL so we know that you called and can contact you as soon as we can.